TERMS AND CONDITIONS FOR EXTERIOR CLEANING SERVICES

Fluro Clean™ is a trading name of Fluro Clean Limited.
Company Number: 16613541 | VAT Registration No: 497 9837 96. Registered Address: 33 Lyon Drive, Tamworth,
B77 2TL. Email: hello@fluroclean.co.uk | Telephone: 01827 934645

These Terms and Conditions constitute the agreement between Fluro Clean Limited (“the Company”, “we”, “us”) and the Customer (“you”, “your”) for the provision of exterior cleaning services including pressure washing and associated treatments.

By accepting a quotation, booking services, or permitting work to proceed at the Location, you agree to be bound by these Terms and Conditions.

1. Agreement

1.1 These Terms and Conditions apply to all exterior cleaning services supplied by the Company, including but not limited to pressure washing, roof cleaning, driveway cleaning, patio cleaning, brick cleaning, render cleaning, cladding cleaning, decking cleaning, pavement cleaning, sealing services, and associated exterior surface treatments.

1.2 A binding agreement shall be formed when the Customer accepts a quotation issued by the Company, or when the Company attends the Location and commences work at the Customer’s request.

1.3 These Terms and Conditions shall prevail over any other terms proposed by the Customer unless expressly agreed in writing by the Company.

1.4 Quotations issued by the Company shall remain valid for a period of thirty (30) days unless otherwise stated.

1.5 The Company reserves the right to withdraw or revise any quotation where conditions at the Location differ materially from those disclosed at the time of quotation.

2. Services Provided

2.1 The Company shall provide exterior cleaning services using pressure washing equipment, chemical treatments, surface cleaning tools, vacuum equipment, and other appropriate methods necessary to complete the Services safely and effectively.

2.2 Services may include, but are not limited to:

• Pressure washing of hard surfaces
• Roof moss removal and treatment
• Driveway and patio cleaning
• Brick, render and cladding cleaning
• Decking and pavement cleaning
• Gutter vacuuming
• Chemical treatments including biocide and cleaning agents
• Re-sanding of block paving
• Surface sealing where agreed
• Rinsing and cleaning of surrounding areas affected during the cleaning process

2.3 The Customer acknowledges that exterior cleaning activities, including pressure washing and roof cleaning, may cause dirt, moss, debris, or contaminants to spread onto surrounding surfaces, including walls, windows, doors, frames, sills, and adjacent structures.

2.4 As part of completing the Services, the Company shall carry out a rinse-down and clean of affected external areas, including window glass, frames, and sills where necessary, using a purified water window cleaning system or similar method to restore general cleanliness following the main cleaning process.

2.5 Such finishing cleans are intended to remove visible dirt and debris resulting from the Services but do not constitute a full restorative window cleaning service unless separately quoted.

2.6 The Company shall carry out all Services with reasonable care and skill, using industry-recognised equipment and methods appropriate to the surface being treated.

2.7 The Company reserves the right to refuse, postpone, or suspend Services where, in its reasonable opinion, conditions at the Location present a risk to health and safety, risk of property damage, or prevent safe completion of the Services.

2.8 The Company shall determine the most appropriate method of cleaning based on surface condition, safety considerations, and environmental factors.

3. Pre-Inspection and Surface Assessment

3.1 The Company shall conduct a visual inspection of the Location prior to commencement of the Services in order to assess access requirements, identify visible defects, and determine suitable cleaning methods.

3.2 The Customer acknowledges that exterior surfaces may contain hidden defects that are not visible prior to cleaning, including but not limited to:

• Loose mortar or pointing
• Cracked or fragile surfaces
• Delaminated render
• Loose roof tiles
• Surface deterioration
• Previously repaired or weakened areas

3.3 Where visible defects are identified prior to commencement of the Services, the Company shall notify the Customer and may recommend adjustments to the proposed method of cleaning.

3.4 Where damage or failure occurs during the course of cleaning, the Company shall cease work in the affected area and notify the Customer as soon as reasonably practicable. Continuation of the Services shall only proceed at the Customer’s discretion and risk.

3.5 The Company may take photographs and video recordings before, during, and after the Services for the purposes of risk assessment, condition recording, service documentation, quality control, staff training, insurance support, dispute resolution, and evidential record keeping.

3.6 Photographs and video recordings may also be used for marketing, promotional, and advertising purposes, including use on websites, social media platforms, printed materials, and digital advertising. Reasonable steps shall be taken to avoid capturing identifiable individuals or sensitive personal information; however, this cannot be guaranteed in all circumstances.

3.7 By accepting a quotation or permitting the Services to proceed, the Customer grants permission for photographs and video recordings of the property exterior to be taken and used for the purposes described within this Section.

3.8 Where the Customer does not wish images of their property to be used for marketing purposes, the Customer must notify the Company in writing prior to commencement of the Services.

4. Cleaning Methods and Expected Results

4.1 Exterior cleaning is a surface treatment process designed to improve the visual appearance of surfaces by removing organic growth, dirt, and contaminants.

4.2 The Customer acknowledges that cleaning results may vary depending on the age, condition, material type, and level of contamination present.

4.3 The Company does not guarantee restoration of surfaces to an “as new” condition.

4.4 Certain staining, discolouration, or surface damage may be permanent and may not be removable through standard cleaning processes.

4.5 The Company may apply specialist cleaning agents or chemical treatments where required, including but not limited to biocide treatments and sodium hypochlorite-based solutions.

4.6 The Company shall use reasonable care when applying cleaning agents; however, the Customer acknowledges that variations in material condition, weather, and environmental factors may affect results.

5. Equipment and Access Methods

5.1 The Company shall determine the appropriate access methods required to safely carry out the Services, including but not limited to:

• Mobile scaffold towers
• Access platforms
• Surface cleaning equipment
• Pressure washing machinery
• Vacuum systems

5.2 Where specialist access equipment is required, the Company may arrange hire of such equipment and the associated cost shall be chargeable to the Customer where identified at the quotation stage.

5.3 The Company shall not use customer-provided equipment under any circumstances, and shall not accept liability for delays or cancellation where suitable Company-approved equipment cannot be deployed.

5.4 The Customer acknowledges that exterior cleaning operations may involve working at height, near fragile surfaces, or across complex structures including conservatories, skylights, or similar installations.

5.5 The Company shall take reasonable precautions when working in such areas but cannot guarantee avoidance of all risk associated with fragile structures.

6. Customer Responsibilities

6.1 The Customer shall ensure safe and unobstructed access to all agreed working areas at the Location prior to commencement of the Services.

6.2 The Customer shall remove all vehicles, furniture, plant pots, ornaments, garden items, toys, equipment, and other movable objects from all working areas before the scheduled start of the Services.

6.3 Where objects, vehicles, plants, or other items remain within the working area, the Company shall not be responsible for any damage caused by overspray, debris movement, chemical contact, or water pressure.

6.4 The Company shall not be responsible for moving heavy or fixed items, and any items left within the working area shall remain entirely at the Customer’s risk.

6.5 The Customer shall ensure that all doors, windows, air vents, and other openings are properly closed prior to commencement of the Services.

6.6 The Customer shall ensure that all fragile or sensitive external fixtures, including but not limited to lighting, cameras, sensors, decorative fittings, and external electrical equipment, are protected or removed prior to commencement of the Services.

6.7 The Customer shall ensure that all working areas are free from hazards including, but not limited to, animal fouling, loose materials, or unsafe surfaces. Where such hazards are present, the Company reserves the right to refuse or postpone the Services and the full scheduled charge may still apply.

6.8 Failure by the Customer to adequately prepare the Location in accordance with this Section may result in delays, incomplete work, or additional charges.

7. Water and Electricity Supply

7.1 The Customer shall provide access to a suitable and functioning external water supply sufficient to allow the Services to be carried out effectively.

7.2 Where water flow is inadequate, the Company may utilise buffer tanks or connect to additional taps where available.

7.3 Where necessary and with Customer consent, the Company may request access to neighbouring water supplies where the Customer has obtained appropriate permission.

7.4 Where an adequate water supply is not available at the scheduled time, the Company reserves the right to postpone or cancel the Services and the full scheduled charge may still apply.

7.5 Where required for specific equipment, the Customer shall provide access to a safe and suitable electricity supply.

7.6 The Company shall not be responsible for delays, incomplete Services, or cancellation resulting from failure of water or electricity supply provided by the Customer.

8. Drainage and Run-Off

8.1 Exterior cleaning operations involve the use of water and chemical treatments that will generate run-off during the course of the Services.

8.2 The Customer acknowledges that run-off water will follow natural drainage paths as determined by the construction of the property and surrounding surfaces.

8.3 The Company shall take reasonable steps to minimise debris entering drainage systems, including temporary blocking of downpipes where necessary.

8.4 Temporary drainage protection measures shall be removed following completion of the Services.

8.5 The Company shall not guarantee that drainage systems will remain free-flowing following completion of the Services.

8.6 The Customer shall remain responsible for the maintenance and condition of all drainage systems at the Location.

8.7 The Company shall not be responsible for blocked drains, flooding, or drainage-related issues arising from pre-existing defects, hidden obstructions, or structural deficiencies.

8.8 Waste materials including moss, debris, sludge, and surface residue generated during cleaning shall remain on site for disposal by the Customer unless otherwise agreed in writing. The Company does not provide waste removal or disposal services unless specifically agreed as part of the quotation.

9. Vehicles and External Items

9.1 The Customer shall ensure that all vehicles are removed from the working area prior to commencement of the Services.

9.2 The Company shall not be responsible for damage caused to vehicles left within or adjacent to working areas, including damage caused by overspray, falling debris, water pressure, or chemical contact.

9.3 Where vehicles or items prevent safe or effective completion of the Services, the Company reserves the right to postpone or discontinue work and the full scheduled charge may still apply.

9.4 The Company shall not be responsible for damage to plants, grass, shrubs, or landscaping features where such items remain within the working area despite reasonable precautions.

9.5 Where chemical treatments are used, the Company shall take reasonable precautions to minimise exposure to surrounding vegetation, including pre-wetting and rinsing where appropriate, but cannot guarantee protection from all effects.

9.6 Where vehicles remain within working areas despite prior notice, all risk of damage shall remain solely with the Customer.

10. Public Safety and Site Control

10.1 Where Services are carried out in areas accessible to the public or shared access areas, the Company shall take reasonable steps to minimise risk, including the use of signage, barriers, or controlled working methods where appropriate.

10.2 The Customer acknowledges that temporary restrictions to access areas may be necessary during the course of the Services.

10.3 The Customer shall ensure that members of the household, visitors, and third parties remain clear of working areas while the Services are being carried out.

10.4 The Company shall not be responsible for injury or damage caused where persons enter restricted working areas without permission.

10.5 Surfaces cleaned during the Services may remain wet or slippery for a period following completion. The Customer shall ensure that reasonable care is taken until surfaces have fully dried.

10.6 The Company shall not be liable for slips or falls occurring after completion where reasonable warnings have been provided.

11. Property Condition and Surface Integrity

11.1 The Customer acknowledges that exterior cleaning processes, including pressure washing, scraping, chemical treatment, and rinsing, may expose pre-existing defects or weaknesses that were previously concealed by dirt, moss, algae, or other contamination.

11.2 Such defects may include, but are not limited to:

• Loose mortar or pointing
• Deteriorated render
• Cracked or fragile surfaces
• Loose tiles or slabs
• Previously repaired areas
• Delaminated coatings
• Weak or aged materials

11.3 The Company shall carry out a visual inspection prior to commencement of the Services; however, the Company cannot identify hidden defects that are not visible prior to cleaning.

11.4 Where visible defects are identified, the Company shall notify the Customer before proceeding wherever reasonably practicable.

11.5 Where damage or failure occurs during the Services due to pre-existing conditions, the Company shall cease work in the affected area and notify the Customer.

11.6 The Company shall not be liable for damage resulting from pre-existing defects, structural weaknesses, deterioration, or improper installation of materials.

12. Surface Damage Risk and Cleaning Limitations

12.1 Exterior cleaning involves the use of water pressure and mechanical action, which may affect weakened surfaces or materials.

12.2 The Company shall determine the appropriate pressure levels, cleaning techniques, and treatment methods based on the condition of the surface being cleaned.

12.3 Despite the use of controlled methods, certain surfaces may deteriorate or fail during cleaning where existing weaknesses are present.

12.4 The Company shall not be liable for:

• Loss of jointing material
• Removal of unstable surface coatings
• Dislodgement of loose materials
• Exposure of underlying defects

where such conditions result from pre-existing deterioration or unsuitable materials.

12.5 Where deterioration becomes evident during cleaning, the Company reserves the right to modify or discontinue the Services to prevent further damage.

13. Roof Cleaning

13.1 Roof cleaning services may include manual moss removal, controlled low-pressure washing, and application of biocide treatments.

13.2 The Company shall use controlled cleaning methods designed to minimise risk of damage to roofing materials; however, the Customer acknowledges that roofing materials may deteriorate over time and may be fragile or weakened.

13.3 The Company shall not be liable for:

• Cracked or displaced roof tiles
• Broken ridge tiles
• Water ingress caused by defective roofing
• Structural failure of weakened roofing materials

where such conditions arise due to age, deterioration, or pre-existing defects.

13.4 Where roof tiles become dislodged, cracked, or damaged due to pre-existing weaknesses during the course of cleaning, the Company shall notify the Customer and cease work in the affected area.

13.5 The Company does not supply or replace roof tiles. Replacement of damaged or missing tiles shall remain the responsibility of the Customer.

13.6 Roof cleaning operations may require access over fragile structures including conservatories, skylights, or similar installations. The Company shall take reasonable precautions but cannot guarantee avoidance of all risk associated with such structures.

13.7 As part of roof cleaning Services, gutters may be vacuumed to remove debris resulting from moss removal. Temporary blocking of downpipes may be carried out during cleaning and removed upon completion.

13.8 During roof cleaning operations, debris, moss, or small materials may fall from height. The Company shall take reasonable precautions to control falling materials; however, the Company shall not be liable for damage to items left within or beneath working areas.

14. Fragile Surfaces and Elevated Structures

14.1 The Customer acknowledges that certain surfaces and structures may be inherently fragile, including but not limited to:

• Skylights
• Roof windows
• Conservatory roofs
• Glass roofing panels
• Plastic or polycarbonate panels
• Decorative fixtures
• Aged cladding or render

14.2 The Company shall take reasonable care when working near or above fragile surfaces; however, such structures may be vulnerable to failure due to age, deterioration, or environmental exposure.

14.3 The Company shall not be liable for failure or damage to fragile surfaces resulting from normal cleaning operations where deterioration or weakness existed prior to the Services.

14.4 Where specialist access equipment is required to safely work near fragile structures, the Company may arrange hire of such equipment at the Customer’s expense.

14.5 The Company shall not use ladders, scaffolding, or other access equipment supplied by the Customer.

15. Block Paving, Patio and Re-Sanding Services

15.1 Cleaning of block paving, patios, and similar surfaces may involve pressure washing, chemical treatment, and re-sanding using kiln-dried sand or other widely available jointing materials selected at the Company’s discretion.

15.2 The Customer acknowledges that pressure washing may remove existing jointing sand and expose movement or instability in paving where structural weakness exists.

15.3 Re-sanding shall be carried out following cleaning where included within the quotation.

15.4 The Company shall supply suitable materials for re-sanding; however, the Company shall not guarantee the performance, durability, or lifespan of materials once installed.

15.5 The Company shall not be liable for:

• Movement of paving blocks
• Uneven surfaces
• Loss of joint stability
• Exposure of sub-base defects

where such conditions arise from pre-existing installation faults, inadequate base construction, or natural deterioration.

15.6 The Customer acknowledges that re-sanding requires suitable dry weather conditions to achieve effective results, and delays may occur where weather conditions or drying time prevent completion.

15.7 Newly applied jointing sand may settle following rainfall or use. Minor settlement of sand following completion of the Services shall not constitute defective workmanship.

16. Chemical Use and Treatment Applications

16.1 The Company may use chemical treatments as part of the Services where necessary to achieve effective cleaning results.

16.2 Such treatments may include, but are not limited to:

• Biocide treatments, including DDAC-based products
• Sodium hypochlorite-based cleaning solutions
• Surface treatment chemicals
• Algae, moss, and lichen removal products

16.3 The Company shall take reasonable precautions when applying chemical treatments, including pre-wetting and rinsing surrounding areas where appropriate.

16.4 Despite reasonable precautions, the Customer acknowledges that chemical treatments may affect surrounding surfaces, vegetation, materials, or finishes.

16.5 The Company shall not be liable for damage to plants, lawns, soil, decorative features, or external materials where such damage occurs as a result of normal chemical application and environmental conditions.

16.6 The Customer shall ensure that all sensitive items, including plants, furniture, fabrics, and external fixtures, are removed or protected prior to commencement of the Services.

17. Overspray and Debris Movement

17.1 Exterior cleaning processes, including pressure washing and chemical treatment, may generate overspray, airborne particles, or movement of dirt, moss, or debris.

17.2 The Customer acknowledges that surrounding surfaces, including neighbouring property, vehicles, walls, windows, and external structures, may be affected during the course of the Services.

17.3 The Company shall take reasonable precautions to control overspray and debris movement; however, complete containment cannot be guaranteed.

17.4 The Customer shall ensure that all vehicles and vulnerable items are removed from the working area prior to commencement of the Services.

17.5 The Company shall not be liable for damage caused to vehicles, surfaces, or property left within or adjacent to working areas despite reasonable precautions.

18. Sealing Services

18.1 Where sealing services are provided, the Company shall apply appropriate surface sealants in accordance with manufacturer guidance and recommended application methods.

18.2 The Customer acknowledges that sealing products are subject to environmental conditions, surface preparation, and usage patterns, which may affect performance and longevity.

18.3 The Company does not guarantee the lifespan, durability, or performance of any sealing product applied.

18.4 Any performance expectations relating to sealing products shall be based solely on manufacturer guidance and shall not constitute a guarantee by the Company.

18.5 The Company shall not be liable for changes in surface appearance following sealing, including variations in colour, finish, sheen, or texture.

19. Stain Removal and Cleaning Expectations

19.1 The Company shall take reasonable steps to remove visible staining, contamination, or discolouration during the course of the Services.

19.2 The Customer acknowledges that certain stains may be permanent and may not be removable through standard cleaning methods.

19.3 Such staining may include, but is not limited to:

• Oil staining
• Rust staining
• Paint staining
• Chemical staining
• Deep organic growth
• Efflorescence

19.4 The Company does not guarantee the complete removal of all stains.

19.5 Where specialist treatment is required to address particular stains, this shall be subject to separate quotation and agreement.

20. Water Ingress Risk

20.1 Exterior cleaning involves the application of water to external surfaces and structures.

20.2 The Company shall take reasonable care to avoid directing water into vulnerable areas, including but not limited to doors, windows, vents, and structural openings.

20.3 The Customer acknowledges that water ingress may occur where structural defects, failed seals, damaged pointing, or existing weaknesses are present.

20.4 The Company shall not be liable for water ingress caused by:

• Defective seals
• Damaged pointing
• Cracked render or brickwork
• Structural deterioration
• Open windows, doors, or vents

20.5 The Customer shall ensure that all openings, including windows and doors, are securely closed prior to commencement of the Services.

21. Charges and Payment Terms

21.1 All Services shall be charged in accordance with the quotation issued by the Company unless otherwise agreed in writing.

21.2 Payment terms shall be agreed at the point of quotation and may include staged payments where appropriate.

21.3 A deposit may be required prior to commencement of certain Services, particularly where equipment hire, specialist treatments, or materials are required.

21.4 Where additional work is requested or required beyond the original quotation, additional charges shall apply and shall be agreed with the Customer prior to proceeding wherever reasonably practicable.

21.5 All Charges are inclusive of Value Added Tax (VAT) where applicable unless otherwise stated.

21.6 The Company reserves the right to withhold commencement or completion of Services until payment terms have been satisfied.

22. Failed Payments and Debt Recovery

22.1 Where payment remains unpaid beyond the agreed payment terms, the Company reserves the right to apply an administration charge of ten pounds (£10.00) for each reminder issued.

22.2 Interest may be charged on overdue balances at a rate of eight percent (8%) above the Bank of England base rate, calculated daily until payment is received in full.

22.3 Where payment remains outstanding following reasonable reminders, the Company reserves the right to suspend further Services.

22.4 The Company reserves the right to refer outstanding debts to a Debt Collection Agency or pursue recovery through legal proceedings.

22.5 The Customer shall be liable for all reasonable costs incurred in recovering outstanding balances, including administration charges, collection fees, and legal costs.

23. Complaints and Rectification

23.1 If the Customer is dissatisfied with the quality of the Services, the Customer must notify the Company within forty-eight (48) hours of completion.

23.2 Where the Company determines that remedial work is appropriate, the Company shall return to rectify the affected areas within a reasonable timeframe.

23.3 The Company shall not be responsible for complaints reported after the forty-eight (48) hour period.

23.4 Refunds shall not be issued for completed Services where reasonable remedial work has been offered.

23.5 The Company shall not be responsible for contamination occurring after completion of the Services due to environmental factors including dust, pollen, rainfall, or nearby activities.

24. Limitation of Liability

24.1 The Company shall exercise reasonable care in the performance of the Services.

24.2 To the fullest extent permitted by law, the Company shall not be liable for:

• Indirect or consequential loss
• Loss of use of property
• Loss of earnings or income
• Business interruption
• Damage resulting from pre-existing defects

24.3 The Company shall not be liable for damage resulting from deterioration, defective construction, inadequate maintenance, or structural weakness.

24.4 The Company shall not be liable for damage arising from circumstances outside the Company’s reasonable control.

24.5 Nothing in these Terms and Conditions shall exclude liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.

25. Insurance

25.1 The Company maintains Public Liability Insurance with cover of up to five million pounds (£5,000,000).

25.2 Copies of insurance documentation may be provided upon reasonable request.

25.3 The Customer acknowledges that the Company’s liability shall be limited to the scope of cover provided under its insurance policies.

26. Force Majeure

26.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from events beyond its reasonable control.

26.2 Such events may include, but are not limited to:

• Severe weather conditions
• Storms or flooding
• High winds
• Equipment failure
• Vehicle breakdown
• Fire
• Industrial disputes
• Government restrictions
• Acts of terrorism
• Natural disasters

26.3 Where Services are delayed due to Force Majeure events, the Company shall make reasonable efforts to reschedule the Services at the next available opportunity.

27. Data Protection

27.1 The Company shall process personal data in accordance with applicable UK data protection legislation.

27.2 Customer details shall be used for legitimate business purposes including:

• Scheduling
• Communication
• Service delivery
• Payment processing
• Record keeping
• Marketing and promotional activities where appropriate

27.3 Customer information shall not be shared with third parties except where required for payment processing, legal compliance, or debt recovery.

27.4 The Customer may opt out of receiving marketing communications at any time by notifying the Company in writing.

28. Governing Law and General Provisions

28.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

28.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28.3 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

28.4 The failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its rights to enforce such provisions in the future.